Shipping & FAQ
1. Shipping Time
Your orders are prepared and dispatched within 2 business days after payment confirmation. Delivery times vary depending on the shipping company and your chosen delivery method. The average delivery time is 6–10 business days, but this may be extended during busy periods.
2. Shipping Fees
All shipments are free of charge.
3. Delivery Regions
We deliver to all cities and districts within Türkiye.
International deliveries are available to select countries. Additional shipping fees and extended delivery times may apply for international orders. For more information, please contact our customer support team.
4. Shipment Tracking
Once your order is shipped, you will receive a tracking number. You can easily track the status and location of your shipment online using this number.
5. Delivery Address & Recipient
Please ensure that you provide an accurate and complete delivery address. The courier can only deliver to the address provided. If no one is available at your address during delivery, you may contact the courier company or pick up your order from the nearest branch.
6. Shipping Damages
Please inspect your items carefully upon delivery. If you detect any damage or missing items, create a damage report with the courier at the time of delivery and inform us immediately. Claims regarding damaged or missing products must be submitted within 48 hours of delivery.
7. Returns & Exchanges
Returns and exchanges for shipped products are handled in accordance with our [Return Policy]. If you encounter any issues with your item, you may request a return within the specified time frame.
8. Shipping Carrier Selection
We work with reliable shipping companies that offer fast and secure delivery services. The shipping company you choose is responsible for ensuring the safe delivery of your package.
Note: If you have any questions regarding the shipping process, feel free to contact our customer support team.